If you’re a property manager or building owner in Nashville, you’ll need to make sure your buildings are clean if you want to continue bringing in new business.

However, keeping your building clean doesn’t just mean making sure the garbage company comes by to pick up the trash. Businesses need to go beyond surface-level cleaning if they want to continue impressing new clients and keeping their current residents happy.

Every commercial building needs to have a trusted, reliable cleaning company that can come in after business hours and keep the building looking brand new. However, it’s not always easy to figure out if you’ve got a reliable cleaning company. Here are 3 reasons you should switch cleaning companies.

1. They Aren’t a Full-Service Cleaning Company

If you hire a cleaning company, you should make sure you’re getting everything you think you’re getting. You might expect a few different services, but when the time comes to get them done, you might find out they only provide 1 or 2 different services.

You should always double-check exactly what services a cleaning company provides before you hire them. If you’ve already hired them but they don’t offer full-service cleaning, then you should consider switching.

There are a few different services you should look for in a full-service cleaning company.

Do they offer nightly cleaning? If you hired a cleaning company and they showed up partway through office hours to start cleaning, is that going to be an issue for you? If you need nighttime cleaning, make sure your cleaning company provides after-hours office cleaning.

Do they offer day time housekeeping? If you require consistent cleaning throughout the day in your restrooms, break rooms, or lockers rooms, does your cleaning company offer daily cleaning? If you need consistent, around the clock cleaning, you should make sure your cleaning company offers day porter services.

Do they offer building maintenance? A full-service company will go beyond simply making sure your floors and bathrooms are cleaned. If you need higher-level facility support like landscaping, concrete polishing, high dusting, or cleaning after an office move, you’ll need to make sure your cleaning company offers these services as well.

Do they offer janitorial and restroom supplies? When there’s an accident in your office or building that needs a quick clean up, do you have the supplies available to fix it up? Your cleaning company should provide you with janitorial and restroom supplies for cleaning on the fly.

2. You Can’t Reach a Decision-Maker When You Need Them

What happens when you need to get ahold of your cleaning company and they don’t answer? A few hours pass. A day passes. A week passes but no response? If you’ve ever dealt with poor communication with your cleaning company, it’s probably time to switch.

As a business owner or building manager, you understand that the number one rule in business is communication. You need to be able to reach a decision-maker when you need them. Make sure your cleaning company is a local, friendly, professional company that isn’t out of touch with their clients.

They should have exceptional customer service and be able to get back to you quickly when you need it.

3. They Don’t Do Customized Jobs

Is your cleaning company willing to meet your needs if you need something a little different at your building? Or do they have a one-size-fits-all approach to their cleaning services?

If you have a specific building plan that requires some custom-tailored cleaning, you should make sure your cleaning company can get the job done. There would be nothing worse than hiring a company only to find out they won’t be able to reach your extra high ceilings or clean the exterior side of your windows.

Make sure you clearly communicate any personalized cleaning needs you may have and ensure your cleaning company is able to meet those needs. If they aren’t able to, it’s probably time to switch to a better company.

Thinking About Switching Cleaning Companies?

If you’ve gone through this article and are nodding your head, then it might be time you switch to a better cleaning company.

If you’re looking for full-service, custom cleaning services from an easy-to-reach Nashville business, then reach out to our team at Excel Cleaning Services today.

We’d be happy to schedule a facility walk-through to identify ways we can keep your business in the best condition year-round.